Delivery and Returns

As well as hosting sample sales in store, The BOX also hosts sample sales online.

The following terms apply for online orders:

 

DELIVERY

Your order will be dispatched within 4-5 working days (please note this excludes weekends and bank holidays). Due to the Coronavirus (COVID-19) our team may face some delays but we will try our best to ship your order as quickly as possible. Once an item is dispatched it will be delivered the next working day.

We ship all orders through registered, recorded delivery via DPD. All parcels are insured for loss or damage. We only ship to UK addresses and the cost is £8 per order.

 

RETURNS

In the unlikely event that you are unhappy with your purchase, you can request to return items within 14 days of delivery.

This is subject to certain exceptions. Final sale items are indicated on the product pages on our website. If the item is eligible for a refund please email us at returns@thebox-london.com to request this. The delivery cost for returned orders is non-refundable.

You can either return an item in store free of charge or you will need to arrange a delivery with a courier of your choice who can provide us with a time slot for the delivery.

Please make sure that any items being returned are:

• Unused (with any tags still attached)

• In original packaging

• In a resalable condition

Once we have received the item we will refund your money to the original payment method. If you paid on card, it can take up to 7 days to appear back in your account.

We do not store credit card details nor do we share customer details with any third parties.