Private Sale FAQ


Please use this guide to find answers to the most common queries regarding the Digital Sale.

Please note that:

1. All products offered in this Digital Employee Sale will include minor imperfections, such as scratches, tarnishing, or other minor markings and/or defects. These imperfections should not materially detract from the relevant product’s purpose; however ANY DEFECTS WILL NOT BE SHOWN ON THE RELEVANT PRODUCT PAGE.

This will not affect your statutory rights; and all employees who have been invited to a Digital Burberry Employee Sale need to ensure that they have a customer account with The Box (who will be hosting the Digital Burberry Employee Sale on Burberry’s behalf) by following the link posted on Yammer and that the email address used to register with The Box matches your Burberry email address.


What if I am in my probation period?

Burberry Employee Sales (physical and digital) are open to new joiners who are still in their probation period. You will need to create an account on with The Box [] in advance. Please read below for details on activating your account.

How do I create an account on The Box? 

If you are a new joiner or have never shopped online with The Box, you will need to register for an account with The Box using the link provided above. Please use your Burberry email address when creating your account and ensure that it is the same email address as the one registered in your Connect profile. Your password for The Box should not be the same as the password you use to login to your Burberry computer or to Burberry World. If you have forgotten your password for The Box, please click the ‘Forgotten Password’ link to retrieve and/or reset your details.

Where will I find the Terms and Conditions?

The Terms and Conditions of the sale can always be found on the UK All Yammer page. Please refer to the full Terms and Conditions for further details regarding the sale.

Do I need to sign an acknowledgement form in order to access the sale?

Yes, you must complete an acknowledgement form in order to access this sale. A link to this form will be provided on the UK All Yammer page and it must be completed by 23:39 on Wednesday 23rd September. If you do not complete
the form by this time, you will not be able to access the sample sale.


How do I log into the Digital Burberry Employee Sale hosted by The Box?

Links to the Digital Burberry Employee Sale will be published on the UK All Yammer page. Once the sale has launched, you will be able to shop by logging in using your Burberry email address. As detailed above, your email address must be correctly set up in your account with The Box in order to access the sale.

What product will be available during the Digital Burberry Employee Sale hosted by The Box?

The product available in Digital Burberry Employee Sales varies from sale to sale.

How do I access the sale?

When you click on the sale link you will be directed to the sign in page for The Box. You must log in using your Burberry email address, once you have logged in and provided you are approved to shop, you will be directed to the sale page. Prices shown on the product pages are the final prices and any promotions will be shown at checkout.

It’s the time of launch and the site isn’t live?

We aim to launch at 10am however sometimes there may be unexpected delays. Please wait for notification that the sale is live. If you attempt to access the sale prior to the communication that the sale is live, you may block your own access for 30 minutes after it is live whilst your browser cache clears.

Others are browsing the site but I cannot access the page?

This may either be due to you not having access or an error. If you believe you are eligible to access this sale, please contact or read this FAQs document on how to access the sale correctly

Why are items disappearing from my Shopping Basket?

Items in your Shopping Basket are not reserved. If items leave your Shopping Basket it means that they have sold out due to the high demand of the sale and velocity of orders.

I am trying to checkout but it’s not working?

The first few hours are the busiest of the sale which causes delays at checkout. This is because many people attempt to buy a limited selection of stock. Please be patient and try again. If the issue persists please contact

Do you accept gift cards?

No, gift cards and e-gift cards are accepted as payment.

Is there a limit to the number of products I can buy?

You may purchase the following maximum number of units per day. It is your own responsibility to ensure that you do not exceed these product limits. Full details can be found in the Terms and Conditions:

• 4 bags, including luggage
• 2 small accessories e.g. wallets, purses, cardholders
• 5 cashmere scarves
• 5 cotton or blended scarves
• 5 silk scarves
• 5 pairs of sunglasses
• A maximum of 5 units of any other product available, regardless of size

Is there a spending limit?

You must not spend more than £3,000 over the course of a Digital Burberry Employee Sale. It is your own responsibility to ensure that you do not exceed this spending limit. Full details can be found in the Terms and Conditions. Your spend limit takes into account any returns made and does not include your shipping charges.

If you exceed this spending limit, this may prevent you from being eligible to participate in this and/or future sales, your unshipped orders may be cancelled, your line manager will be informed and you may be subject to disciplinary
action up to and including dismissal. Spend at Burberry Employee Sales is not included in the annual employee discount spending limit. For questions
regarding the Employee Discount Policy and the spending limit, please email

Where can I get my items delivered?

You may only use one delivery address for the course of the Digital Burberry Employee Sale. This address must be within the UK. Employees must not have purchases delivered to our office or store addresses and may not use the
‘Collect in store’ option.

What are the delivery options?

Purchases from Digital Burberry Employee Sales are only eligible for standard shipping. Every order will incur a £7 shipping charge, which will be displayed at checkout.

Can I request gift-wrapping?

Purchases from Digital Burberry Employee Sales are only eligible for standard packaging.

When will my order arrive?

Orders will take up to 14 days to be shipped.


— Payments —

The delivery window for all digital employee sale orders is up to 14 days. Payment authorisation will be taken at the time of your order but, depending on your card provider, this may expire after 7 days. You must therefore ensure that your account contains sufficient funds so that we may successfully take payment when your order is shipped.

If the final payment attempt fails at shipping, you will be contacted by us to make payment. If you are unable to make payment, your order must be returned using the returns process set out below.

Why have I received an email to say my order, or part of my order, has been cancelled?

Due to the popularity of the Digital Burberry Employee Sales, products may become out of stock.


Can I track my order?

You will receive automated tracking information via email once your order has been shipped. Please refrain from contacting the Digital Burberry Employee Sale team for dedicated tracking information regarding your order, as no shipping update can be given. I made a mistake with my order, who do I contact?

Other than cancelling your order, we are unable to make changes to orders once they have been placed.

Do you accept returns?

We hope you are happy with everything you buy at a Digital Burberry Employee Sale hosted by The Box, If you have any unwanted purchases, please notify within 30 days of your product arriving that you want to make a return and then you will have a further 30 days to return the product.

How do I prepare my return?

Complete the paperwork that came with your order and indicate the item(s) that you wish to return. Please place the completed paperwork along with your unworn and unused purchases in the original box or suitable alternative
packaging. Print and affix the pre-prepared address label from the UK All Yammer group to the outside of the box, ensuring that all other addresses and labels are covered or removed. If you cannot find the pre-prepared address label, please clearly address your package to: FAO : THE BOX Returns, Burberry, 29-21 Chatham Place, Hackney, London, E9 6LP.

How do I send my return?

Please use UPS to send any returns. Returns must be sent at your own expense. Please retain your proof of postage. Should a full order be returned, the initial delivery cost will be reimbursed.

When will I get my refund?

Once your return has been processed, a refund to your original payment method will be issued within 14 working days. If you are returning a full order, your £7 delivery charge will also be reimbursed as part of your refund.

Where is my return email confirmation?

Please allow 14 working days for your return to be processed. Once your return has been processed you will receive an email confirmation. Your refund will then be with you within 3-5 working days.


What should I do with my unwanted packaging?
The Digital Burberry Employee Sale team is dedicated to supporting our responsibility strategy, and the packaging used to send your order is often surplus from other parts of the business. Please reuse or recycle your unwanted
packaging where possible. There is damage to my delivery box and an item is missing and/or damaged. Please take photos of the damage and report this to Please keep the original packaging as this is key to Burberry being able to raise a claim against UPS.

— Returns —

Please be advised that it is your responsibility to ensure that goods returned to us arrive at the relevant address safely and undamaged. We would therefore recommend that you use a trackable delivery method and retain a proof
of your postage.

If you still require assistance, please email